Your Apple ID Has Been Locked

By February 6, 2018February 8th, 2018Phishing Scams
Image of a hand holding an iPhone showing the home screen

Have you received an email saying that your Apple ID has been locked? Or maybe you received a message while on the web that your iPhone, Mac or other Apple device has a virus? Has someone claiming to be from Apple called asking for your account name and password? Chances are, you have been the target of a phishing scam.

These scams can take on the appearance of fake emails, pop up ads, text messages or direct phone calls that try to obtain personal information such as Apple ID passwords or credit card information. Keep your personal account safe by following these guidelines:

Protect your Apple ID

Remember that your Apple ID is directly tied to your credit card or bank card so keeping it secure is like protecting your bank account or credit.

  • Never share your Apple ID password or verification┬ácodes with anyone. Apple will never ask you for this information in order to provide you with support
  • Use two-factor authentication to protect your Apple ID
  • If you suspect that your Apple ID has been compromised, change your password as soon as possible

What to do if you receive a phishing email or text message

Scammer emails may contain content that tries to trick you into entering personal information, and sometimes those emails can look convincing.

  • Scam emails will use generic greetings and may contain copy that is written incorrectly or includes grammatical or spelling errors
  • Emails may contain links asking you to update your personal information by clicking a link in the email or request personal information such as credit card numbers, account passwords or your Apple Id. DO NOT DO THAT!
  • The sender’s email address or phone number doesn’t match the name of the company

Stay safe and…

  • Never follow links or open attachments in suspicious or unsolicited email messages
  • If you need to change personal information, contact the company directly
  • While browsing the web, if you see a pop-up alert or ad warning you about a problem with your device, navigate away from that page or close the window or tab and continue browsing
  • Always verify any caller’s identity before providing any personal information. If you receive unsolicited calls from someone claiming to be from Apple, hang up and contact Apple directly
  • To learn more about keeping your personal information safe, read Avoid Phishing Emails, Fake ‘Virus’ Alerts, Phony Support Calls, and Other Scams on Apple’s website

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